Comprehensive & Non-Comprehensive IT AMC

Reliable IT Support – Tailored to Your Business Needs

Our Annual Maintenance Contract (AMC) services provide dependable, cost-effective, and expert support to keep your IT infrastructure operating at its best. We offer both Comprehensive and Non-Comprehensive AMC plans, tailored to fit different budgets, hardware conditions, and business requirements.

Whether you're a growing startup or a well-established enterprise, our AMC solutions ensure smooth operations, minimized downtime, and proactive maintenance of your critical IT assets.

• Hardware Maintenance:- Regular servicing and troubleshooting for desktops, laptops, servers, printers, and peripherals. 
• Software Support:- Installation, configuration, updates, and problem resolution for operating systems, antivirus, business applications, and more. 
• Network Maintenance:- Proactive monitoring and upkeep of switches, routers, firewalls, wireless devices, and structured cabling. 
• Preventive Maintenance:- Scheduled checkups to ensure optimal performance, identify potential issues early, and reduce unexpected failures. 
• Onsite & Remote Support:- Fast-response remote assistance and professional onsite visits, depending on the issue severity and your contract level. 
• Backup & Data Protection:- Regular checks on data backup processes, antivirus protection, and basic cybersecurity hygiene. 
• IT Inventory & Asset Tracking:- Maintain records of your IT hardware and software assets for smooth operations and renewal planning. 
• Priority Helpdesk Services:- Access to a dedicated technical support team via phone, email, or ticketing system with defined SLAs.

 ✅ Comprehensive AMC

This plan includes full coverage of maintenance services and replacement of faulty hardware components (excluding consumables). It's ideal for businesses seeking complete peace of mind and zero surprise costs.

Includes:

• Preventive and corrective maintenance 
• Hardware replacement (excluding consumables like toner, batteries, etc.) 
• Unlimited support visits (onsite and remote) 
• OS and software troubleshooting 
• Network equipment maintenance 
• Antivirus and system health checks 
• Regular performance audits 
• Priority support with SLAs
•  

Best For: Organizations that require maximum uptime and predictable costs with full hardware coverage.

 ✅ Non-Comprehensive AMC

This plan covers maintenance and support services only, while the cost of any hardware replacement is borne by the client. It's a flexible, cost-effective option for businesses with newer or OEM-warrantied hardware.

Includes:

• Scheduled preventive maintenance 
• Troubleshooting and issue resolution 
• Software and OS support 
• Network and internet troubleshooting 
• On-site/remote support based on service level 
• Regular system health checks
   

Best For: Businesses that want professional IT support but wish to handle hardware replacement separately.

• Desktops, Laptops & Workstations 
• Servers & Storage Devices 
• Routers, Switches & Firewalls 
• Wi-Fi Access Points & Network Cabling 
• Printers, Scanners & Peripherals 
• Operating Systems & Common Applications 
• Backup & Antivirus Monitoring

• Certified IT engineers and expert support teams 
• Flexible AMC plans (monthly, quarterly, annually) tailored to your needs  
• Fast response time with clearly defined SLAs 
• Multi-brand hardware and software support 
• Detailed service reporting and asset tracking

• Lower operational and repair costs 
• Improved system uptime and employee productivity   
• Single point of contact for all IT issues  
• Expert management of your entire IT infrastructure 
• Peace of mind with timely updates and issue resolution