Privacy Policy – Cloud Infrasys Technologies LLP.

1. Introduction

Effective Date: 01-04-2026

Welcome to Cloud Infrasys Technologies LLP. We are committed to protecting your privacy and ensuring the security of your personal data.

This Privacy Policy explains how we collect, use, process, and protect your information when you interact with our website and services, in compliance with applicable laws including the Digital Personal Data Protection Act, 2023 (DPDP Act).

By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal data that you voluntarily provide, including:

Name
Email address
Phone number
Organization name and job title

2.2 Non-Personal Information

We may automatically collect:

IP address
Browser and device information
Usage data and analytics

3. Legal Basis & Purpose of Processing (DPDP Compliance)

In accordance with the DPDP Act, we process your personal data based on:

Consent: When you provide your information voluntarily
Legitimate Uses: For purposes such as service delivery, compliance, and security

We use your data to:

Deliver and improve our services
Respond to queries and support requests
Send updates, alerts, and marketing communications (with consent)
Monitor and enhance system performance

4. Sharing of Information

We do not sell or rent your personal data. We may share it only in the following cases:

4.1 Service Providers

With trusted third parties who help us operate our business (e.g., hosting, analytics, CRM tools)

4.2 Legal Obligations

To comply with applicable laws, legal processes, or government requests

4.3 Business Transfers

During mergers, acquisitions, or restructuring

All such sharing is done in accordance with DPDP requirements and appropriate safeguards.

5. Cookies and Tracking Technologies

We use cookies to improve user experience and analyze usage patterns.

You can control cookies through browser settings.

6. Data Security

We implement reasonable security practices including:

Encryption and secure storage
Access controls
Monitoring and risk mitigation

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (DPDP Act – Data Principal Rights)

Under the DPDP Act, you (the Data Principal) have the right to:

7.1 Right to Access Information

Request details about what personal data we process

7.2 Right to Correction and Erasure

Request correction or deletion of your data

7.3 Right to Withdraw Consent

Withdraw previously given consent at any time

7.4 Right to Grievance Redressal

Raise concerns regarding misuse or processing of your data

7.5 Right to Nominate

Nominate another individual to exercise your rights in case of incapacity

To exercise these rights, contact us at the details below.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect data from children without verifiable parental consent, as required under Indian law.

10. Cross-Border Data Transfers

If your data is transferred outside India, we ensure it is done in compliance with applicable legal requirements and only to permitted jurisdictions.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Grievance Officer

In compliance with the DPDP Act, we have appointed a Grievance Officer:

Name: Satyam Pandey
Email: satyam@cloudinfrasys.com

All grievances will be acknowledged and addressed within a reasonable timeframe as per legal requirements.

Contact Us

If you have questions or requests regarding this Privacy Policy or your data:

info@cloudinfrasys.com